Known Issue I don't have the circuits that I've buyed

Discussion in 'Community Support' started by Gebogi, Nov 13, 2021.

  1. Gebogi

    Gebogi New Member

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    After the game crash this afternoon, I only have the 5 free circuits, and I can't play in any ranked if I don't buy another time the circuits that I've. Please, I need a solution.
     
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  2. Alberto Palos Gonzalez

    Alberto Palos Gonzalez New Member

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    A mi me pasa lo mismo
     
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  3. Yar&Mak

    Yar&Mak New Member

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    I have the same problem.
     
  4. Joe Vogt

    Joe Vogt Member

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    Hi, my game didn't crash. I started it I think half an hour ago and I too have to pay for all tracks. That's absurd! I paid for the Premium Pack and the since then new tracks like Brno, Nogaro and Valerbanen. But none of the tracks is connected with my account/profile. I opened a ticket at the RaceRoom Racing Experience HelpDesk. Sadly, I cannot post the link here, because this is my first post here. :-(
     
  5. Alberto Palos Gonzalez

    Alberto Palos Gonzalez New Member

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    En que dirección se puede reclamar este problema para que conste?
     
  6. Joe Vogt

    Joe Vogt Member

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    My spanish is very very rusty. But perhaps you search for the link to the RaceRoom Racing Experience HelpDesk?
    Try this https support raceroomracingexperience com
    Please insert points after support and before com and :// befor support. I still cannot post links here :-(
     
  7. Joe Vogt

    Joe Vogt Member

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  8. Alberto Palos Gonzalez

    Alberto Palos Gonzalez New Member

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    Gracias amigo!
    Nos vamos avisando por aqui si se soluciona el problema.
     
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  9. keith.manners

    keith.manners New Member

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    All my purchased tracks have dissapeared ! What is going on ?
     
  10. Joe Vogt

    Joe Vogt Member

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    Welcome to the club :-(
     
  11. Maskerader

    Maskerader Well-Known Member

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    Not the first time something like that happens. It'll be fixed, don't worry.
     
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  12. Joe Vogt

    Joe Vogt Member

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    I'm not worried, but I want to play ranked races in Zandvoort! How long do problems like this persist?
     
  13. Alberto Palos Gonzalez

    Alberto Palos Gonzalez New Member

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    Sure! That is the problem that you can only run the ranked of the nsu.
    when you have paid for content that is not reflected anywhere above.
    it's quite embarrassing
     
  14. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    Message sent to devs ...

    Andi
     
  15. Alberto Palos Gonzalez

    Alberto Palos Gonzalez New Member

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    Well it seems that it is already solved.
    hopefully this will not be repeated much.
     
  16. FGP

    FGP New Member

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    Problem, still exists here. Any advice?
     
  17. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    For those who its not working , i have notified the devs ...

    Please repost if needed

    Andi
     
  18. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    be great if you guys could add your usernames ; devs are working on it

    andi
     
  19. Sonntagsfahrer

    Sonntagsfahrer New Member

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    have the same proplem.

    Sonntagsfahrer_0 (Mario Siegmann)
     
  20. aguilarte

    aguilarte New Member

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    Hi everyone. My username is 'aguilarte' Alfonso Guilarte.

    I have the same problem too. I have bought the premium pack. I only have cars bought but I don't have the circuits. Let's see if this is resolved, it is a very big bummer.

    Yo también tengo el mismo problema. Tengo comprado el premium pack. Solo me aparecen comprados los coches pero los circuitos no los tengo. A ver si se resuelve esto, es un fastidio muy gordo.

    Muchas gracias
     
    Last edited: Nov 14, 2021