Known Issue Purchase error/missing content/lost vRP? Report here!

just checked, its still the imposter user/Dazzasnipes_0 account on my sim.

do i need to verify files or anything?

 

I purchased the Online XXL pack thinking it was the Premium Pack. I need this refunded

profile is gu3st

 

Hi, could you also check for me for the post #689 as well?

Thanks!

 

Profile: /users/gtivrsixer

Started off with 162 VRP and then added another 2000 VRP with a redeem code. Bought the new DTM packs for 1621 VRP which should leave me with 541 VRP left. I have 0 VRP now. Can we please get this remedied?

 

That was most likely just a visual bug which should show up correctly now.

 

Thank you!

I will check on this when I get home from work

 

I have horrible stutters. It starts some months ago with one of the updates. Before everything runs perfect. I tried everything that came in my mind, made the steam error check, changed the settings, name it, but the stutters always stayed. Then I completly deinstalled the game and after that installed it new. That worked, the game was running smooth again. Now I've got the new update and the stutters are back again.
I'm really frustrated.

Could anyone make a good list of thinks I could try / check?


Btw, R3E is the only game that have these behaviour. All other games (iRacing, LMU, AMS2, AC, AC evo, ...) runs smooth.

PC specs: 7800X3D auf MSI X670E board, 5090 RTX, 32GB RAM, super fast SSD (1x 1 TB + 1 x 4 TB), WIN11
all updates installed (system, driver, everything)

 

Wrong thread for that. It would be better to create a new thread in Community support.

 

Hi, I bought 5000vRP as a guest and haven’t received my code via email. I don’t receive any emails from RaceRoom, even password reset and have checked the spam and junk folders. Not sure what to do now. Also, I tried the contact us page on RaceRoom shop but it says there is a server issue. Thanks for any help you can provide.

 

write mail to info@raceroom.com

 

Thank you, I’ve sent them an email. Not the first time Gmail has blocked emails without giving me a choice.

 

Hi I have had the same issue and have emailed the address you supplied, just wondering how long it takes for a reply?

 

I have had no reply as of yet. I have just used the contact us page on Raceroom shop. Will report back if I hear anything from that.

 

Can someone check into a purchase of vrp likened to the email linked in my account. This has not been received yet.

Thanks

 

I bought £39.99 vRP on 6th October. Received no code. I have emailed and used google form to register this problem various times, but have not received any replies from you. Should I try to cancel Credit Card order?

 

I had the same issue and emailed the link Mike Kara text about earlier, they sorted it out after a few days and a couple of emails, I hope this helps

 

You probably contacted them via .co.uk email, use this one instead: info@raceroom.com
Also, if you're in the UK, paying through Steam is cheaper for you: https://raceroom.miraheze.org/wiki/Store#Cost_comparison

 

That's incorrect. The RaceRoom store is the cheapest way to purchase content, specifically buying the 10,000 VRP pack. It's slightly cheaper in the UK to buy it in €, but that isn't unusual, and you should usually aim to buy in the companies local currency as that's usually the best price. Of course you need a commission free card to do this, but there's plenty around.

Buying 10,000 VRP worth of content from Steam will cost you roughly £87. Buying 10,000 VRP from the RaceRoom store costs approximately £66. Quite a substantial saving.