Known Issue Purchase error/missing content/lost vRP? Report here!

Hi everyone,

I’m experiencing an issue with my account and I’d like to understand if anyone else has had the same problem.

All the content I purchased through the in-game store is currently missing and not available in-game. However, both on the RaceRoom website and in my in-game profile, all my purchases and receipts are still correctly listed.

So the content appears as owned, but it is not usable.

I have already contacted support via email, but in the meantime I wanted to ask here if this is a known issue or if anyone has found a solution.

Thanks in advance for any help.

 

Hi there, i have the same kind of issue than yours but its telling me than i need to puschase eveything like i i own nothing ...

 

Profile: /users/OhCainers/
I purchased a 92 DTM Mustang, a GTO Mustang, and a Capri G5 two days ago. Now it claims I don't own them

 

Hi,
thanks for your reply. My situation is slightly different: in my case, all the content is still shown as purchased both on the website and in my in-game profile (including receipts), but nothing is actually usable in-game.

So it looks like the licenses are there, but they are not being correctly loaded or activated.

In your case, it sounds more like the game is not recognizing your purchases at all, which might be a login/account issue.

I’ve already contacted support, let’s see what they say.

 

from what I've seen on discord buying anything basically refresh the cache and bring back lost content
atm admins didn't gave any update on this issue so I think they for now have no idea how to fix it "normal" way but I have some idea
if u didn't claimed free Hillclimb car or Safety Car u can try redeem these codes (go to profile, click on vRP balance and redeem)
XGS6NYH-BRDR7KH-TYZ99DA-KVZHMP4 - Hillclimb BMW
JC5D0GV-HX4G97U-1ZVDP4P-TKL6H4J - Safety Car
maybe it will also work as buying livery or anything else like some people did and will "fresh" the account, who knows

 

My user is alexsilvamendes
TRANSACTION ID: 118927558848221389

I acquired 2 packs (DTM esports 2026 and Porsche Pack 2023), the money was taken from my steam wallet, but neither pack were enabled in the game.

 

check if the vRPs are not on the account cause it's sometimes the case when u pay via steam
sometimes for some reason it just adds the virtual currency to the account instead unlocking content and then u need to buy it once again this time using the virtual currency that got added to account

if not u need to wait until admin will refresh the cache of your account manually or u can try this method I posted above

 

Mike, thanks for the response.

The content is not on my account. It doesn't appear in the "purchased content" tab in my profile page.

In my game profile page, both packs (and its vrp's), are still in the cart.
The money was taken off my Steam wallet, and the RaceRoom cart says 0 vrp in the game wallet.

 

I purchased the Twin Forest track using my Steam account balance. The purchase went through, but the track remains on the Raceroom store cart page without completing the transaction. The payment is reflected and deducted from my Steam account, but the track hasn't been added to my Raceroom account. My Raceroom username is VaritoAlvarez and my Steam username is Ryzenalv. The Steam invoice number for the purchase is 443186732016579846.
I have attached the electronic receipt for the Steam purchase.

 

if it won't be solved tomorrow or something u probably should try to reach out admins on Raceroom discord cause it's hard to say how often they look into these forum threads nowadays, most traction moved to their discord

 

Well, I don't use discord.... I just sent another email to info@raceroom.

I purchased the DTM esports 2026 and Porsche Pack 2023 packs using my Steam account balance. The purchase went through, but the content remains on the Raceroom store cart page without completing the transaction. The payment is reflected and deducted from my Steam account, but the content hasn't been added to my Raceroom account. My Raceroom username is alexsilvamendes and my Steam username is also alexsilvamendes. The Steam invoice number for the purchase is 118927558848221389.

 

Thank you. It's been 5 days already and all this situation is really frustating.

 

Sorry, does that include all the transactions on raceroomstore last week where no email was sent with the product code?

 

My Steam username is RagingBull_GT33. May 31st I bought 5000 vRP and did not receive a redeem code or mail. I have already send about 5 mail mails about this but have not received a reply yet from Raceroom or KW Automotive.

 

atm this site where u can buy vRP doesn't even work since like monday
the problem is that different people are responsible for that store than the game itself and they clearly doesn't do good job

 

I had recently purchased 2000 vrp from the vRP store but have not received the redeem code I have written a few emails

but have gotten no replies back or any indication of a refund. My profile on RRE is Leo DaVinci. It would be appreciated if i could receive the redeem code for my vRP purchase.

 

Clearly they are loosing business like this. Leaving your store off-line for multiple days says something about how this is managed. If a server in my company goes down, at least 2 people are notified automatically..