Known Issue Purchase error/missing content/lost vRP? Report here!

And still no answer. KW studio - what is going on?
And on raceroomstore page, support looks like this (all posible "support topic"):

 

If there's a problem, that's understandable. But at least a clear explanation should be provided. It's very clear something is wrong. I paid a large sum for 2000 VR and received used code in return... their customer service is very weak. Is the studio closing or are they on vacation?

 

I hope everything gets sorted out soon and I get my 5,000 vRP. I need that touring car pack!
No news? No explanation?

 

The problem besides the technical problem is that KW studios is not responsible for the store, so communication is even more difficult. And the KW devs don't seem to get enough info from the guys running the store as well, so they are more or less in the same situation knowledge-wise.
I don't write this as an excuse for what's going on at the moment, just as something like an explanation.

 

Same problem here.
Purchased from official store (raceroomstore com)
75.000 VRP. No reaction. No mail for profile Creation, no confirmation and also no answer to support mails. (Contact form and mail)
Bought on 03.07.2026 18:16

 

I have my vRP!

Hello,
We apologize for the inconvenience.
Due to a technical issue with our email sending system, the delivery of your VRP code was delayed.
Please find your VRP code below for order(s):

• XXXXXXX-XXXXXXX-XXXXXXX-XXXXXXX

If you have already received and activated these code, no further action is required.
Thank you for your patience and understanding.
RaceRoom Store​

 

Yeah, same here, just received the e-mail with a standard "apology"... That doesn't make up for the terrible (absence of) communication for 5 days.

 

Same here, I received an email with the code. Thank you very much.

 

Same, it has been fixed !
Thanks !