Problem Game crashing after Windows 10 -> 11 upgrade

Discussion in 'Community Support' started by The Jay, Nov 15, 2023.

  1. The Jay

    The Jay Member

    Joined:
    Sep 28, 2021
    Ratings:
    +10 / 0 / -0
    I'm a long-time RaceRoom fan with over 500 hours clocked in the sim, and the highest ranked UK player currently. I've not had any problems with the game for years, but since upgrading from Windows 10 to 11 I've been experiencing game crashes, including one whilst leading a ranked race in which I subsequently lost 20 points :(

    Each time the game crashes I'm taken straight back to the Windows desktop with no error screen, and my wheelbase continues to provide the same level of force it was providing at the moment the game crashed.

    • Describe what you were doing when the crash occurred
      Both whilst in a ranked multiplayer race and in single player leaderboard modes.

    • Mention whether the game has worked for you previously
      Yes, for many years, 500+ hours and hundreds of ranked races

    • Mention any changes you've made to your system recently
      Upgraded from Windows 10 to 11, no other changes have been made

    • List your hardware specifications
      HP Omen 30L Desktop GT13-0079na
      Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.70 GHz
      HyperX 16.0 GB DDR4-3200 SDRAM
      GeForce RTX3080 10GB (drivers fully up to date)
      Windows 11 Home 23H2
     

    Attached Files:

  2. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
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    Whats your wheel?
    When did you upgrade to win11? Was it clean install or just upgrade from win10 with all apps intact?
    One of those two files seem quite old, do you have more recent ones?
    Does any other app crash alongside rre? eg steam
     
  3. The Jay

    The Jay Member

    Joined:
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    Thanks for the quick reply

    Wheel is a CSL DD 8Nm.

    The Windows 11 install was an upgrade, not a clean build. No issues with the upgrade though and I’ve not had any problems with other games (yet!). When these crashes occur no other apps are affected, everything else remains running and the system is otherwise stable.

    I have two more recent crash dump files but they are both empty unfortunately
     
  4. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
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    Hello @The Jay - When upgrading windows version, it's probably a good idea to ensure drivers are all there and latest.
    Have you tried reinstalling your fanatec drivers, maybe they have a new version / firmware version available for such windows builds?
     
  5. Andi Goodwin

    Andi Goodwin Moderator Beta tester

    Joined:
    Jan 16, 2015
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    if your updating the fana drivers id suggest ,
    uninstal all fanatec stuff
    run ccleaner
    use registry tool
    delete the suggested registry entries
    reinstal fana stuff
    restart pc

    Andi
     
  6. The Jay

    The Jay Member

    Joined:
    Sep 28, 2021
    Ratings:
    +10 / 0 / -0
    Thanks all for your advice and suggestions.

    I’ll try updating the Fanatec drivers first and will report back with any updates.
     
  7. The Jay

    The Jay Member

    Joined:
    Sep 28, 2021
    Ratings:
    +10 / 0 / -0
    After reinstalling Fanatec drivers I've enterred numerous races and spent several hours in time trials without any game crashes, so I'd say that was the culprit.

    Thanks all for your replies!
     
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