Problem Crash dump file generated on game exit...

Discussion in 'Community Support' started by James Cook, Aug 5, 2017.

  1. James Cook

    James Cook Well-Known Member

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    Every time I close the game a crash dump file is generated. The game runs and plays normally. Not a major issue for me but a crash dump file is attached if you guys wish to investigate.
     

    Attached Files:

    • Like Like x 1
    James Cook, Aug 5, 2017
    #1
  2. Christian G

    Christian G Topological Agitator Beta tester

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    Definitely not normal, will be looked at.
    Thanks James.
     
    • Like Like x 1
    Christian G, Aug 5, 2017
    #2
  3. Christian G

    Christian G Topological Agitator Beta tester

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    Crash dump says you're using the Asus Xonar software.
    We've had this creating several issues recently, could you try without it running and report back if that solves the issue please?
     
    • Informative Informative x 1
    Christian G, Aug 7, 2017
    #3
  4. Christian G

    Christian G Topological Agitator Beta tester

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    So it looks like it's the HsSrv.dll crashing, which is part of Asus Audio Centre. Suggested sollution is disabling GX mode.
     
    • Informative Informative x 2
    Christian G, Aug 8, 2017
    #4
  5. T.Tom

    T.Tom New Member

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    I have a similar problem just generating a dump report file when loading the selected race, the difference being that the game is interrupted. I have to turn on again and usually repeats it all the time I'm out of desperation I do not know what I'm afraid of. You are advised to disable GX mode.
    Where to set it up
    Thanks
     
    T.Tom, Aug 8, 2017
    #5
  6. James Cook

    James Cook Well-Known Member

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    Only just read this, Christian. Thanks for the update. I will try your suggestion and report back.
     
    • Like Like x 1
    James Cook, Aug 9, 2017
    #6
  7. James Cook

    James Cook Well-Known Member

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    Yep, disabling GX mode has done the trick.

    Check the attached image. :cool:
     

    Attached Files:

    • Like Like x 2
    James Cook, Aug 9, 2017
    #7
  8. T.Tom

    T.Tom New Member

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    I have some other ASUS player
    I'm still sending a crash report for interest
    do you understand it?
    Thanks
     

    Attached Files:

    T.Tom, Aug 9, 2017
    #8