Problem Freeze sur serveur dédié vérrouillé

Discussion in 'Community Support' started by Beaware, Jul 20, 2015.

  1. Beaware

    Beaware Well-Known Member

    Joined:
    Mar 4, 2015
    Ratings:
    +61 / 0 / -0
    Bonjour,

    Notre problème est le suivant : tous les joueurs on un affichage qui freeze, l'image saccade . Nous avons rencontré le problème à 2 reprises, lors de courses sur notre serveur dédié : L'image saccade beaucoup au bout de 10 15 minutes de course. Le ping de notre serveur était bon pourtant : 30-40 ms.

    - Course : Macau en Touring Classics, heure après midi, durée 30 minutes, nombre de joueurs 19
    - Course : Salzburgring en WTCC 2014, heure après midi, durée 20 minutes, nombre de joueurs 18

    Les replay de ces courses est même inexploitable, trop de freeze et perte de FPS, inférieur à 20 fps parfois, alors que la configuration des joueurs tiens facilement 60 fps en temps normal.

    A chaque fois que s'est produit le phénomène, le serveur était verrouillé par mot de passe. Hier nous avons fait une course sur notre serveur en ADAC 2014 sur le Red Bull Ring à 24 joueur et serveur non verrouillé, et aucun problème.

    Je met ici les caractéristiques de notre serveur : http://www.online.net/fr/serveur-dedie/dedibox-xc

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    Freeze on dedicated server locks​


    Hello,

    Our problem is this: all players on a display that freeze the jerky picture. We met the problem to 2 times in races on our dedicated server: The image saccade lot after 10 15-minute race. The ping our server was good, however: 30-40 ms.

    - Race: Macau Touring Classics, in the afternoon, duration 30 minutes, number of players 19
    - Race: WTCC Salzburgring in 2014, in the afternoon, duration 20 minutes, number of players 18

    The replay of these races is even unusable, too many freeze and loss of FPS, sometimes below 20 fps, while the configuration of the players easily hold 60 fps in normal times.

    Each time the phenomenon occurred, the server was locked by password. Yesterday we made a run on our server ADAC 2014 Red Bull Ring in 24 player server and not locked, and no problems.

    I put here the characteristics of our server: http://www.online.net/fr/serveur-dedie/dedibox-xc
     
  2. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,041 / 0 / -0
    Hello,

    Seems the english version was automatically translated, so I'll go with the english version of your report below. Can you check how your server is doing with disk space left? Or did you have a look at how the server is doing when these issues are happening? Resource monitor from task manager should already give you an idea if it's struggling.


    Here's our problem: All players on our server have the picture hanging, or random freezes and stutter. We have faced this problem twice so far during league races where this would start occuring after 10 to 15 minutes of racing.
    The latency to our server is good, though: 30-40 ms.

    The two times this occured was like this:
    - Macau / Touring Classics during the afternoon (France timezone), 30 minutes race, amount of players 19.
    - Salzburgring / WTCC 2014, during the afternoon, 20 minutes race, amount of players 18.

    Replay files are also affected. Hanging, framerate drops, below 20 fps while the players usual framerate is a steady 60.

    Both times this occured, the server was password protected. Yesterday we had opened the server on GT Masters 2014 / Spielberg with 24 players and no password. No problem there...

    This is the link to our server specs list: http://www.online.net/fr/serveur-dedie/dedibox-xc
     
  3. Beaware

    Beaware Well-Known Member

    Joined:
    Mar 4, 2015
    Ratings:
    +61 / 0 / -0
    JF thank you for the answer, our server administrator is on vacation, and I did not have access to it. I look at it as soon as possible, but the worry takes place as soon as you put the password, if not 24 open player it works well.

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    Merci pour la réponse JF, notre administrateur du serveur est en vacances, et je n'ai pas encore accès à celui-ci. Je regarde ça dès que possible, mais le soucis a lieu dès qu'on met le mot de passe, sinon à 24 joueur ouvert ça fonctionne bien.
     
  4. Beaware

    Beaware Well-Known Member

    Joined:
    Mar 4, 2015
    Ratings:
    +61 / 0 / -0
    Réponse de notre administrateur, il a regardé dans l'historique du serveur, nous avons eu un pic à 55% d'utilisation des ressources vendredi soir pendant la course, mais sinon ça monte au maximum à 30% d'utilisation.

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    Answer our director, he looked into the history of the server, we had a peak at 55% utilization of resources during the Friday night race, but if it goes up to 30% utilization.