Question No email from Support confirming receipt of message

Discussion in 'Community Support' started by Spook1234567890, Apr 17, 2024.

  1. Spook1234567890

    Spook1234567890 New Member

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    As title. I sent a support request via their form after which a message pops up:
    upload_2024-4-17_17-40-46.jpeg
    No email received and not in spam box. I resent the request but again no email. Is this normal? Have they received the request?
     
  2. majuh

    majuh Well-Known Member

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    Which form do you mean?
     
  3. Spook1234567890

    Spook1234567890 New Member

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    I am not allowed to post links so please see screenshot:

    upload_2024-4-18_15-5-20.png
     
  4. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    can you explain your issue here please

    Andi
     
  5. Spook1234567890

    Spook1234567890 New Member

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    My issue is that I do not know whether support has received my message/request because I did not receive the confirmatory email. By posting here I am trying to ascertain if that is normal.

    My request/message to support is really between myself and them and not meant for a wider audience.
     
  6. majuh

    majuh Well-Known Member

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    Who are you trying to contact? The developers (KW Studios) or the publisher (RaceRoom)? The form you've used is on the publisher website. If you want to contact them, you should probably directly write an email to info@raceroom.com