Problem Crash after crash after...

Discussion in 'Community Support' started by Tuborg, Dec 1, 2017.

  1. Tuborg

    Tuborg Well-Known Member

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    I have more...
     

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  2. Glen Kabis

    Glen Kabis Well-Known Member Beta tester

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    Please provide more context on what you were doing in the game when it crashed, step by step, as detailed as possible. Make sure Steam downloaded the hotfix patch that was released today also.
     
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  3. nickfox2003

    nickfox2003 Active Member

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    My Friend is also having issues he has asked me to post up for him.
    the crashes happen when loading the game or when entering a room for online or leaderboard
    So error message
    1st
    this happens when trying to load multi player bombs out with exception code 0xc0000017
    2nd error
    c:\program files\steam\steammaps\comman\raceroom racing experiences\game\gamedate\general\miles\mss64mp3.asi
    saying file is not designed to run on windows or it contains an error
    3rd error
    c:\program files\steam\steammaps\comman\raceroom racing experiences\game\gamedate\general\miles\mss64dolby.flt
    saying file is not designed to run on windows or it contains an error
    4th
    c:\program files\steam\steammaps\comman\raceroom racing experiences\game\gamedate\general\miles\mss64dsp.flt
    saying file is not designed to run on windows or it contains an error

    system is an x86 system and has been running r3e for a long time this just started with the latest update and hotfix applied
     
    Last edited: Dec 1, 2017
  4. Tuborg

    Tuborg Well-Known Member

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    It was during online racing, it crashes everytime i try online.

    EVGA 650 GQ 80+ GOLD 650W, ASUS ROG Strix B350-F Gaming, AMD Ryzen 3 1200 4Ghz, G.Skill Flare X series 16gb (2*8gb), Sapphire Radeon R9 390X 8GB Tri-X, Creative Sound Blaser Audigy Fx, Asus Xonar DGX, Windows 10, Simcommander, Logitec G27
     
  5. GooseCreature

    GooseCreature Well-Known Member

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    That sounds like he's trying to use the 64bit.exe rather than 32bit. Didn't by chance select the 64bit option by mistake?
     
  6. Tuborg

    Tuborg Well-Known Member

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    Multiplayer, multiclass in raceway, me in Mclaren. When there was 8 min and 59 seconds left my screen freezes but i could hear how the race continued.

    I had to use the task manager to end raceroom, then it crashed.
     

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  7. Tuborg

    Tuborg Well-Known Member

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    "Stresstest" server. Screen freze then crash.
    . Namnlös.jpg
     

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  8. nickfox2003

    nickfox2003 Active Member

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    He didn't choose anything this started after the update auto installed. it might be the update is forcing x64.
     
  9. schielchen

    schielchen Well-Known Member

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    yes, steam starts 64bit by default
     
  10. nickfox2003

    nickfox2003 Active Member

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    But then how do you tell the auto update not to install as x64. plus he has never had this happen before in the 2 or so years of owning this.
     
  11. nickfox2003

    nickfox2003 Active Member

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    plus he does get the dump file like Johnny Turbo Guttman. i'm going to post this once he send it to me.
     
  12. schielchen

    schielchen Well-Known Member

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    The 64bit version came with the latest update.
    If you start the game in steamlibrary, it should ask wether to start 64 or 32.
    Don't use a shortcut or a third party programm to start R3E
    How does he start the game usually?
     
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  13. nickfox2003

    nickfox2003 Active Member

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    that makes sense i will get him to look for this. he has been using the shortcut on the desktop from the game install.
    Hopefully fingers crossed that will fix it.
    thanks for your help mister
     
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  14. schielchen

    schielchen Well-Known Member

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    fingers crossed too :)
     
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  15. Tuborg

    Tuborg Well-Known Member

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    Drove a couple af online races in AC, no crash.
     
  16. ericRacer

    ericRacer New Member

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    i have a similar problem as you but offline. i'm not able playing in 64bits version at all. freezing and crashing.. What is your graphic card ? mine is R9 390,
     
  17. Tuborg

    Tuborg Well-Known Member

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    Sapphire Radeon R9 390X 8GB Tri-X
     
  18. Tuborg

    Tuborg Well-Known Member

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    Updated my motherboards bios today. Drove a 20 min race at Hocken. GT3, 29 starters. No crash so ... maybe :)
     
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  19. Tarik Userli

    Tarik Userli Well-Known Member

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    Johnny there was a HotFix, maybe its the reason why you havent a crash again. Glad your okay and can enjoy this game
     
  20. Tuborg

    Tuborg Well-Known Member

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    Hotfix today?