Problem Didn't get purchased items

Discussion in 'Community Support' started by wgBalrog, Jul 13, 2023.

  1. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    +202 / 0 / -0
    Can you try again? Developers have done some additional magic
     
  2. wgBalrog

    wgBalrog New Member

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    Jul 13, 2023
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    Purchased content still not here and 0 vRp :

    [​IMG]

    [​IMG]
     
  3. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,041 / 0 / -0
    Hello @wgBalrog - This is odd, I can definitely see your purchases from the 13th July in here:
    https://game.raceroom.com/users/Nobody_58/purchases

    Could you try deleting the folder "BrowserData" in the game's user directory?
    You will find it here:

    My Documents\My Games\SimBin\RaceRoom Racing Experience\BrowserData

    Delete the whole folder then start the game.
     
  4. wgBalrog

    wgBalrog New Member

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    I deleted the requested folder, nothing changed.
    i did two purchase the 13/7, one in the morning which worked as intended, one on the afternoon which after I validated the purchase in steam and get my wallet charged, once back on the game it hang for a while and I got a message "purchase canceled" .

    For reminder, my basket of the 13/7 afternoon :
    [​IMG]
     
  5. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,041 / 0 / -0
    For clarity, is this what you think you purchased?
    upload_2023-8-15_13-53-50.png

    This is what I see on this side for the 13th July:
    upload_2023-8-15_13-54-54.png

    Can you confirm which part is missing from your game?
     

    Attached Files:

  6. wgBalrog

    wgBalrog New Member

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    I made at all 3 purchases on 12/07, 13/07 morning and 13/07 afternoon :

    [​IMG]

    The purchase below was the 13/07 morning, when validating the basket I was redirected to Steam for the payment, once back in RaceRoom I got after a little while a green message "Purchase successful" and I've got immediatly all the contents bought without any problem :

    [​IMG]

    So on your list here I've got everything, I haven't any problem with this content, they show as owned on my game :
    [​IMG]

    The 13/07 afternoon I made a third purchase, with those 4 cars :

    [​IMG]
    As the two previous purchases I was redirected to Steam for the payment which worked as planned, but once back in RaceRoom it hang longer than usual, by experience I know it's better to not touch anything to let the process finish but despite of that after a while a got a red message "Purchase Cancelled". As a result I was charged in Steam but I never got those 4 cars in my owned content.
     
  7. wgBalrog

    wgBalrog New Member

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    Problem solved, many thanks to KW Studios' team for all the hard work.