Discussion in 'Community Support' started by wgBalrog, Jul 13, 2023.
Can you try again? Developers have done some additional magic
Purchased content still not here and 0 vRp :
Hello @wgBalrog - This is odd, I can definitely see your purchases from the 13th July in here:
Could you try deleting the folder "BrowserData" in the game's user directory?
You will find it here:
My Documents\My Games\SimBin\RaceRoom Racing Experience\BrowserData
Delete the whole folder then start the game.
I deleted the requested folder, nothing changed.
i did two purchase the 13/7, one in the morning which worked as intended, one on the afternoon which after I validated the purchase in steam and get my wallet charged, once back on the game it hang for a while and I got a message "purchase canceled" .
For reminder, my basket of the 13/7 afternoon :
For clarity, is this what you think you purchased?
This is what I see on this side for the 13th July:
Can you confirm which part is missing from your game?
I made at all 3 purchases on 12/07, 13/07 morning and 13/07 afternoon :
The purchase below was the 13/07 morning, when validating the basket I was redirected to Steam for the payment, once back in RaceRoom I got after a little while a green message "Purchase successful" and I've got immediatly all the contents bought without any problem :
So on your list here I've got everything, I haven't any problem with this content, they show as owned on my game :
The 13/07 afternoon I made a third purchase, with those 4 cars :
As the two previous purchases I was redirected to Steam for the payment which worked as planned, but once back in RaceRoom it hang longer than usual, by experience I know it's better to not touch anything to let the process finish but despite of that after a while a got a red message "Purchase Cancelled". As a result I was charged in Steam but I never got those 4 cars in my owned content.
Problem solved, many thanks to KW Studios' team for all the hard work.
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