Problem Didn't get purchased items

Discussion in 'Community Support' started by wgBalrog, Jul 13, 2023.

  1. wgBalrog

    wgBalrog New Member

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    Hi,

    i purchased 4 cars, when I validated it everything went fine with steam and I successfully payed the items, but once I got back to RaceRoom instead of the green message "successful purchase" I got a red "purchase canceled" and didn't get the items i've payed.
     
  2. wgBalrog

    wgBalrog New Member

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  3. wgBalrog

    wgBalrog New Member

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  4. bucketman

    bucketman New Member

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    I noticed that the price tags of the first image are missing. Could be caused by sector3's end.
     
  5. bucketman

    bucketman New Member

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  6. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    hi there! can you send a link to your profile or send me a DM with your email address?
     
  7. wgBalrog

    wgBalrog New Member

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    game.raceroom.com/users/Nobody_58
     
  8. Mouchizz

    Mouchizz New Member

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    a similar thing happened to me.
     
  9. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Can you both re-check? Should be fixed now :)
     
  10. wgBalrog

    wgBalrog New Member

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    Just checked unfortunatelly it isn't, the basket has been erased but the 4 cars aren't in my purchased items.
     
  11. Oldhawk63

    Oldhawk63 New Member

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    ON
    Ontem comprei o PREMIUM PACK pelo jogo, pagando pela minha conta associada da STEAM. Hoje fui jogar e meu pack comprado não estava disponível. Verifiquei que o valor pago foi estornado para minha conta STEAM. Fui tentar recomprar e o valor hoje está muito maior. Por que isso aconteceu????? E Como resolver??? Meu dinheiro ainda está na conta STEAM, caso não seja possível, desisto do jogo.
     
  12. cyberpunk_42

    cyberpunk_42 New Member

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    I need help with my content. I purchased a couple of things a few weeks ago and now it's kind of all gone... I only have a few things from my first items that I bought. Also it says that I have raced only in 3 MP races, but I know I have done more. I've been playing this game a bit more often lately so I know up until now everything was working just fine.

    My profile link would be /cyberpunk_42

    Thanks in advance for any help or problem solving!
     
  13. Maskerader

    Maskerader Well-Known Member

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    A few people reported recently that their MP races weren't appearing in race history sometimes.
     
  14. wgBalrog

    wgBalrog New Member

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    Up. Problem not solved at this time.
     
  15. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Devs are looking into the issue
     
    Last edited: Jul 18, 2023
  16. wgBalrog

    wgBalrog New Member

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    Up. Problem still not solved a month later. Have I to adress a official complaint to Steam about the obvious payments problems with this game ?
     
  17. bucketman

    bucketman New Member

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  18. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Sorry, it's difficult to address people when there are multiple topics/posts on multiple platforms

    Please submit the form bucketman linked to
     
  19. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Thank you for resubmitting the form @wgBalrog, sorry to hear you're still missing the content. did by any chance the vRP came back as balance instead?
     
  20. wgBalrog

    wgBalrog New Member

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    No vRP back neither the cars i've bought.