Problem ADAC GT 2014 Sachsengring competition won't load

Discussion in 'Community Support' started by Ocaso Dorado, May 22, 2015.

  1. Ocaso Dorado

    Ocaso Dorado Active Member

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    I need help to solve this problem, as I enter the competition and choose the difficulty... the screen won't load to start the race...
     
  2. Christian G

    Christian G Topological Agitator Beta tester

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    Do you own the ADAC GT Masters 2014 Experience? (It is needed for the competition)
    If so, did you verify the games cache files in steam? (right click > properties > local files)
     
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  3. MeMotS

    MeMotS Well-Known Member

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    Yes he does. I went to his profile http://game.raceroom.com/users/Ocaso/purchases
     
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  4. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Could you please send us your log files so we can check whether there is anything there that will show us what the issue is? You can either post them here or send them to our helpdesk at: http://support.raceroomracingexperience.com/index.php/

    As we are headed into the weekend, we might not be able to respond right away, so you are aware.
     
  5. Ocaso Dorado

    Ocaso Dorado Active Member

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    Thanks for replying...

    Are the log files the ones located inside <user data> + <log> folders?
     
  6. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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  7. Ocaso Dorado

    Ocaso Dorado Active Member

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    Thank you very much for the indications, the problem was solved by the Staff... In order to fix this do the following:

    • Go to the Library tab in Steam
    • Right-click on RaceRoom Racing Experience in the game list
    • In the drop-down menu that appears, click "Properties" menu item
    • In the window that appears, go to the "Local Files" tab
    • Click the "Verify integrity of Game Cache"
     
    • Informative Informative x 1