Question First time launch profile login

Discussion in 'Community Support' started by mrsvl, Nov 29, 2024.

  1. mrsvl

    mrsvl New Member

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    I just launched the game, and it asked me to complete my racer profile. I have registered my profile on raceroom web page before launching the game with my steam account that I'm also using to launch the game. How can I log in to my existing profile that has all my purchased content? I've tried to fill out the registration form in the game, but it says the username and email are taken.
     
  2. Maskerader

    Maskerader Well-Known Member

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  3. solarix.empire

    solarix.empire New Member

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    I have the same issue. Do we need to create a support ticket with RR or is there a simple fix?
     
  4. mrsvl

    mrsvl New Member

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    After completing the registration form, I just ended up with a new racer profile.
     
  5. Maskerader

    Maskerader Well-Known Member

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    Yeah, that's for J-F. I hope he noticed the ping.
     
  6. faust071

    faust071 New Member

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    have the same issue.. bought content with my existing profile. then installed the game. now its forcing me to make a new user profile. no way to bypass it @J-F Chardon
     
  7. mrsvl

    mrsvl New Member

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  8. J-F Chardon

    J-F Chardon KW Studios Developer

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    I'm sorry I missed this particular tag -

    Can you please share with me the accounts to fix? I need the usernames of the accounts.
    Thanks!

    edit: to be clear, I already have this one: https://game.raceroom.com/users/mrsvl/

    (username - mrsvl )

    What I still need is your current account. I would then transfer the purchases to it.
     
  9. J-F Chardon

    J-F Chardon KW Studios Developer

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  10. J-F Chardon

    J-F Chardon KW Studios Developer

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    Should be good now :)
    I've transferred purchases to your new account. Deleted your old one and then changed the username of your new one to what you had in the first one.
     
  11. J-F Chardon

    J-F Chardon KW Studios Developer

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    Can you let me know more about your issue? I found this account that seems to be working well: https://game.raceroom.com/users/solarixempire/
     
  12. mrsvl

    mrsvl New Member

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    Thanks. I tried launching the game and opened "My Profile". Now I'm getting 404 page. How can I logout the now deleted account doggo_26 and login to my original profile?
     
  13. J-F Chardon

    J-F Chardon KW Studios Developer

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    The 404 might take a while to invalidate cache - you are still redirected to your old profile link.
    Wait a bit more and it should hopefully be good - let me know if if it's not fixing itself.

    edit: You could also try and delete the entire BrowserData folder that you find at this path: \Documents\My Games\SimBin\RaceRoom Racing Experience\BrowserData\
     
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