Problem Help my Race Room Experience - non-stop crash

Discussion in 'Community Support' started by Niki Santoro, Jan 3, 2025.

  1. Niki Santoro

    Niki Santoro New Member

    Joined:
    Dec 26, 2021
    Ratings:
    +2 / 0 / -0
    Hello everyone,
    I'm Niki Santoro. First of all, I wish the whole team a Happy New Year. I need technical support because I have a hell of a problem with the game Race Room Experience. For some time now, the game has been crashing every day (critical error) and a crash report is generated. This happens sometimes during casual training or during a race (no matter which track). I have a cool steering wheel but it's no longer possible to play like this, please help me (I have many more files with crash reports)
     

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  2. Niki Santoro

    Niki Santoro New Member

    Joined:
    Dec 26, 2021
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    datkowe pliki może coś pomogąrobić
     

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  3. Niki Santoro

    Niki Santoro New Member

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    Dodaję jeszcze jakieś pliki, może coś pomogą
     

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  4. Niki Santoro

    Niki Santoro New Member

    Joined:
    Dec 26, 2021
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    I read how to report correctly - the game still hangs.
    1. run Race Room in 32 bit mode
    2. replay recording disabled
    3. komputer:
    Procesor: Intel i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
    Memory: 16384MB RAM
    Card Graphics: NVIDIA GeForce GTX 1050 Ti 4096 MB GDDR5
    Sound Devices: Sound Blaster Audigy
    DirectX: 12.0
    Windows 10 - 22H2 19045.5247
    4 Controllers:
    a) handlebar: Thrustmaster - TS-PC Racer + T-LCM
    b) gamepad: X-BOX 360 (for other games)
    c) Joystick: Thrustmaster Hotas T flight (for other games)
    d) Throttle: LOGITECH - Flight Throttle Quadrant (for other games)
    5. Files for verification from session 32 bit:
    a) crash report
    b) from the LOG folder
     

    Attached Files:

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  5. Mike Kara

    Mike Kara Member

    Joined:
    Jun 26, 2021
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    sadly it can literally be anything
    I've seen guys who got crashes on one of the anti aliasing settings (like X2 when other ones were fine)
    some people had crashes till they deleted all replays from the folder
    I've seen some people having crashes because of some drivers updates
    etc etc
    this sadly is one of the least stable sims if just any small thing is wrong it will crash a lot, LMU also have this kind of problems but not to this degree and magnitude
    devs trying to improve it so reports for sure helps (in last 2 updates there were some fixes added, at least according to changelogs) but sadly it still happens a lot to many people
     
  6. Muca

    Muca Active Member

    Joined:
    Mar 31, 2016
    Ratings:
    +27 / 0 / -0
    I am playing it since 2014? and had 1 crash. In this time period I used at least 4 different systems. I wouldn't call it an unstable game.
    Most of the time any crashes are caused by drivers and to identify a faulty driver, it is very difficult for the 08/15 user. I believe Logitech is quite known for their trash drivers in the sim racing world.
     
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  7. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
    Ratings:
    +492 / 0 / -0
    try some classic troubleshooting
    Documents\My Games\SimBin\RaceRoom Racing Experience rename the folder
    verify game files via steam
    Do you use any additional third party software? overclocking software?
    If you can reliably cause a crash, then try a game session without any extra hardware and software
    (id recommend switching to discord, if possible)
     
  8. Niki Santoro

    Niki Santoro New Member

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    hey, tanks for answer. i dont use logitech im simrace, i use it in flying simulator. to simrace use TM
     
  9. Niki Santoro

    Niki Santoro New Member

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    what I have found out so far. I noticed that there may have been a problem with the Internet because after the game crashed, the network card showed a connection speed of 100Mb/s. I checked the Windows event log and my suspicions were confirmed. I turned off the modems for a moment and turned them back on and 1Gb/s returned. Then it was fine for a long time and I could play for a few hours without any failures. Unfortunately, today I received a new error, but I will try to remove the replays from the folder and see. Thank you for helping me
     
  10. Niki Santoro

    Niki Santoro New Member

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    after delete replay files. I add 1 screen more from the windows event log, because every time during a dry failure there is such an entry - it may be useful
     
  11. Niki Santoro

    Niki Santoro New Member

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    overclocking off
     

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  12. Niki Santoro

    Niki Santoro New Member

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    and here is a list of my failures. Look how many of them I have (look at the dates) ;(
     
  13. Niki Santoro

    Niki Santoro New Member

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    Dec 26, 2021
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    this is not all
     

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  14. Paul Darke

    Paul Darke Moderator Beta tester

    Joined:
    Jan 29, 2015
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    +251 / 0 / -0
    Not sure when the staff are back to work. They are the only ones who can make sense of the logs.