Known Issue Purchase error/missing content/lost vRP? Report here!

https://game.raceroom.com/users/Pototop1/

 

Solved !

many thx to all for your quick actions, this is really a great game with a nice support..

 

Hi, i have trouble with Mclarens 720S GT3. The cars not appeared in owned cars section of the shop. The shop told me that i didn't owned the car and none of the 12 skins.
But i already own the car, and all the skins, i can drive with them and also do challenge online without trouble.
I was a little suspicious, maybe it was a another model, so i try to bought the car and 3 skins with it, because it was on action.
I add the money and pay but the shop encounter a problem. I start the game again, and i try to finalise my purchase, and again the game encounter a trouble.
So basically i realise that my money was deducted two times for a car i already owned in fact despite what the inside shop of the game try to tell me.
Can you fix my trouble ? i already try to check the integrity of the data of my game, but without succes the car still appear not owned on my profile.

Best regards.

https://game.raceroom.com/users/Ungrim101/

 

Today I have bought the Porsche Pack and McLaren 720S GT3 and charged me twice 899 vrp for Porsche Pack and twice 29 vrp for McLaren 720S

.../users/thecichy/

 

My profile: Matteo Brovelli - Profilo utente - RaceRoom Racing Experience

 

Link in next comment due to forum limitations.

On 23.07.2023 I bought the porsche pack wich was succesfull.

After that I was trying to buy some liveries, but it failed. I've been trying again few time - just as error suggested to my detriment

I've done 6 or 7 purchaces and didn't get any of the items. First I used up 200+ vRP that I had on my account (excess from 1100 vRP pack I bought to buy Porsche Pack) and then 5 purchases with steam wallet that show in purchase history and add up to sdditional 435 vRP.
So 635 vRP in summary.

I feel stupid that I tried so many times

 

+1

 

https://game.raceroom.com/users/Badi_94/

On 23.07.2023 I bought the porsche pack wich was succesfull.

After that I was trying to buy some liveries, but it failed. I've been trying again few time - just as error suggested to my detriment

I've done 6 or 7 purchaces and didn't get any of the items. First I used up 200+ vRP that I had on my account (excess from 1100 vRP pack I bought to buy Porsche Pack) and then 5 purchases with steam wallet that show in purchase history and add up to sdditional 435 vRP.
So 635 vRP in summary.

I feel stupid that I tried so many times

 

Good afternoon,
this is my profile: users/AVTYARE


323 vrp have disappeared from my account.

 

My Profile: /users/Papa-Lguas/

I received my vrps, I made a new purchase and it worked (Mclaren 720 S GT3), but a livery was missing, I went to buy the missing livery (#11 Paddock Motorsport), but the same error happened, the amount was debited from the steam account, but I did not receive the missing livery, I made a new purchase and it worked, I would like to receive the vrp value of the 1st purchase item (#11 Paddock Motorsport)

 

Profile: users/wretched_rascal/

I don’t remember exactly how many VRP I had, it was about enough to buy both the performance and drivers packs in the recent sale, but I chose to hold off and save them for the Porsche pack instead.

I got the cars, but lost the rest of my balance.

 

Missing 799 vRP from recent purchase

profile

users/aaggazio/

 

profile: https://game.raceroom.com/users/vinceXgamer/
i bought the nordschleife track the money is withdrawn from my steam wallet but i dont have the track
date: 31st of july

 

I bought 1100 VRP and Assen but i lost all of my VRP
Username : Loulouz

 

Profile: "....://.../users/ecki_ger/"
(not able to post a link)
Trying to buy a McLaren 720S GT3 yesterday, purchase is done via Steam. The Game had a serverproblem, the car was alreadx in the shoppingcart. Tried again, same procedure, servererror. Steam bookt it twice but today the money is gone but the car isn't in my garage.
What's wrong there?

 

Profile: game.raceroom com/users/mbig112/
Bought a car and it is missing, it said server issue but the price was charged for the Steam Wallet
NISSAN SKYLINE GTR R32 #12

 

profile:game...raceroom...user.../steamuser_76561198010115013/
(not able to link..I think system says because this is my first post..)
Sorry for my bad English.
McLaren 720s gt3 + liveries has been purchased 3 times, and it says it has still not been purchased in stores, just says server issue. but I can see I already have them in 'in game' . Refund request
I bought with steam wallet.

 

+1

 

https://game.raceroom.com/users/steamuser_76561198010115013/
Refund request for two additional payments with steam wallet