Known Issue Purchase error/missing content/lost vRP? Report here!

My profile: /users/tonipironi/
ID transaction: 3309642915010669864
Purchased: 3 nov, ore 23:10
vRP: 499
I purchased 499 vRP and I try to buy a car but I don't find that vRP in my account

 

fill the form from opening post

 

I buy the Porsche Pack 2023 in Raceroom, charged by Steam, but not unlocked in Raceroom!

Please explain how to get the the pack, or to get my money back? thanks!

 

If it's still not unlocked a couple hours after purchase, then fill in this form: https://forms.gle/DcLC4RWevCMLGTX68

 

(raceroom)users/Gameco_21/

 

Hi, the past 30th of december i buy 5000vrp in the store of raceroom, and after 48h i don't have the code for reedem, please help

 

But how long will I have to wait?

 

Hello, I would like to report that I did not receive an e-mail with points for the places in the competition series. and it's been over 4 weeks

 

They haven't been sent yet.

 

Hello, I purchased an esential premium pack on the store and I did not receive any content and the money was debited from my account.

Description: S2P1274568447 Valve Steam Purchas
Order date: 2024-03-10 17:00.48 Transaction number: P24-E1K-N7C-F6Z
everything is fine now, thank you for your help and best regards

 

log in here: https://game.raceroom.com/store/ go to your profile, copy link to it and then include it in your message (edit it)

 

My profile: /users/andre_mx/
ID transaction: 3586592099393175539
Purchased: 306/03/23
vRP: 9999
I´m missing all the liveries for the Porsche 911 GT3 R

 

did you buy premium pack? if its some old porsche then, its retired and no longer available for purchase
check if that car is available here:
https://game.raceroom.com/store/cars/all/porsche
send pic from the game with missing livery

 

It was the premium pack, and I get a "Nothing to Buy" when I click on any of the liveries. Thanks!

 

this car although it shows for you is no longer for sale ; due to a request from porsche when the newer car became available ; you can still see it as people who do own it still have access to buying car skins

hope that helps

Andi

 

A top of what andi said, first pic is a different car
Same for attached files

 

Oh, I get it. Thanks a lot.

I thought I had deleted the first pic, (I had no idea they were in as attachments)

 

I just bought the BMW package and a Ferrari 296 livery, the only one I was missing. he regularly took away my VRPs but I don't have the BMW package, he brings it to me to buy and in the transaction history it only shows me the purchase of the Ferrari livery. how can I solve it? Thank you