Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

  1. Alisson Bullet

    Alisson Bullet New Member

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    My profile /users/alissonbullet

    On the 20th of August I tried to buy a skin three times in a row, but an error appeared that I don't remember, at the moment the purchase did not count at the time, it counted a while later, therefore, they were charged three times the value of the skin and I didn't receive the skin, R$4.65 was spent on the purchase and I didn't receive anything, I already filled out the form twice, I'm waiting for the refund.
     
  2. zyzy999

    zyzy999 New Member

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    i cant find my pack that i buy 1 hour ago
     

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  3. zyzy999

    zyzy999 New Member

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    为什么在你们游戏买的东西老是会出错搞掉
     

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  4. Maskerader

    Maskerader Well-Known Member

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  5. Nico Kunze

    Nico Kunze Well-Known Member

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    Did this process get automated or did someone manually have a look at my transactions? Because i noticed yesterday that i now have 58vrp that im pretty sure i didnt have before and that would match the amount i lost when trying to buy a livery a few days ago, however i never put in a report. Either way thanks for the vrp :)
     
  6. MacGerry

    MacGerry New Member

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    Hi @ KW-Studios,

    I just tried to buy the GTR 3 liveries for the McLaren 720S. I tried three time and had no success with it (no additional liveries available in the game). But unfortunately the money was transferred from my Steam account as well three times and I did spent 7,47 Euros for nothing.

    Please explain how to get the money back, hoe to get the liveries?

    Steam name and Raceroom name ist Gerald Forte.

    Thanks.
     
  7. FeltHλt

    FeltHλt Moderator Beta tester

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    https://forum.kw-studios.com/index....lost-vrp-report-here.19129/page-7#post-245977
     
  8. voller ernst

    voller ernst New Member

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    during the free content event at saturday.. i have bought me the carlsoon slk 340 jdd hilclimb icon car.. money was tranferred.. but i dont recive anything.. until today.. but the wrong car.. now i have the bmw hillclimb car.. and today i bought the sachsenring and the mercedes hillclimb again.. same thing.. money transferred but i dont recive anything..
    ingame name: voller ernst steam name: †RÄUMER

    thanks
     
    Last edited: Sep 5, 2023
  9. Maskerader

    Maskerader Well-Known Member

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    Fill in this form: https://forms.gle/DcLC4RWevCMLGTX68

    BTW, hillclimb BMW is a free car.
     
  10. voller ernst

    voller ernst New Member

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    oh.. ok.. i do not know this.. iahve driven these cars first time on saturday..^^ great so i bought a car twice.. :) and thanks for the fast reply.. i have filled it..
     
  11. mikemiker

    mikemiker New Member

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    Filed the form yesterday.
    I just noticed that I even have saved replays of races with the cars/on the tracks which are gone now.
    (TT Assen, Mazda MX5)

    Edit: Original Post

     

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    Last edited: Sep 17, 2023
  12. Maskerader

    Maskerader Well-Known Member

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    Wasn't it during free period? It started at 18.06.23 and then was extended a few times.
     
  13. mikemiker

    mikemiker New Member

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    I know that on 18/06 when I did those races, there were still a bunch of car packs listed as not purchased which I really didn't own. Also two tracks were marked as not purchased. One was a French Track and the other the Norwegian.
    Wasn't the Mx-5 and TT Assen always part of the premium pack? I purchased it back in May 2020 when the lock down gave me free time to race
     
  14. Maskerader

    Maskerader Well-Known Member

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    Assen was released in January 2022, The Drivers Pack (which includes MX-5) was released in December 2022.
     
  15. mikemiker

    mikemiker New Member

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    Oh, my bad then. So it's all OK
     
  16. Maskerader

    Maskerader Well-Known Member

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    If they were listed under "Not purchased" in the game (not on the store page) then it was before free access started. Because with free access you see everything in the game as purchased.
     
  17. DutchBadger

    DutchBadger New Member

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    i bought the porsche pack, dindt get it, money and vrp gone.

    upload_2023-9-28_19-51-20.png
     
  18. Manuel_RS

    Manuel_RS New Member

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    McLaren 720S GT3, bought 3 times too many, although only 1 time should be possible.
     

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  19. Jeff Ding

    Jeff Ding New Member

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  20. Maskerader

    Maskerader Well-Known Member

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    Fill in this form: https://forms.gle/DcLC4RWevCMLGTX68