Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

  1. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
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    +488 / 0 / -0
    Purchase history shows that you bought #11 and amount of money is equal to price of the car+one livery. A top of that there seems to be no all livery pack for the car. Correct me, if i got something wrong
     
  2. Mr Jolly

    Mr Jolly New Member

    Joined:
    Jan 8, 2024
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    +1 / 0 / -0
    https://game.raceroom.com/users/Mr_Jolly/

    hi on 6th September i bought the starter pack
    i thought i would get all the skins but didnt quite get all
    not sure if this is correct or not!

    if someone could please have a look

    what i *think* might be missing is skins for f4 car 20 of 40 missing, which all seem to be rokit skins

    one skin on lotus gt4

    and 3 skins on the bmw gt3
     
  3. majuh

    majuh Well-Known Member

    Joined:
    May 1, 2015
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    +270 / 0 / -0
    The F4 ROKiT liveries were for an eSports competition, so I'm not sure whether these are supposed to be included in the starter pack.
     
  4. slowandunsteady

    slowandunsteady New Member

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    Oct 24, 2024
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    heyyo, I just submitted a form and figured I'd post here because all the cool kids do it. My username is the same here and in-game. I just purchased the DTM 2023 Mercedes, BMW, and Porsche and didn't receive the Porsche.
     
  5. Maskerader

    Maskerader Well-Known Member

    Joined:
    Oct 6, 2019
    Ratings:
    +409 / 0 / -0
    If I correctly found your profile, all three cars are there, so it's not a purchase issue but probably server caching issue. Try it again later.
     
    Last edited: Oct 25, 2024
  6. slowandunsteady

    slowandunsteady New Member

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    slow, unsteady, AND impatient. thanks mate, all good now.
     
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  7. Tomasz Kipran

    Tomasz Kipran New Member

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    Sep 5, 2024
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  8. Maskerader

    Maskerader Well-Known Member

    Joined:
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    If you can't submit a form, try a different browser.

    Also looks like all this content is registered on your account, so it's a server caching issue. Try again later. If it's still shows as unavailable then submit the form through a different browser.
     
    • Like Like x 1
  9. soopasteevee

    soopasteevee New Member

    Joined:
    Apr 24, 2017
    Ratings:
    +0 / 0 / -0
    I've submitted a form, I purchased the VRP, but have not recieved any confirmation or Codes..

    Steve
     
  10. Maskerader

    Maskerader Well-Known Member

    Joined:
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    For that you need to contact info@raceroom.com
     
  11. Marcos_ARG

    Marcos_ARG New Member

    Joined:
    Jul 24, 2023
    Ratings:
    +1 / 0 / -0
    Hello, I bought an Interlagos track, I ran some races and then the track disappeared and I am asked to buy it again. What should I do?

    Transaction ID: 4216025316951027232
    Purchased: Nov 3 @ 9:20pm
     
  12. majuh

    majuh Well-Known Member

    Joined:
    May 1, 2015
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    What's your username in the game?
     
  13. Marcos_ARG

    Marcos_ARG New Member

    Joined:
    Jul 24, 2023
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    +1 / 0 / -0
    USERNAME Marcos Alvarracin
     

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  14. majuh

    majuh Well-Known Member

    Joined:
    May 1, 2015
    Ratings:
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    According to your profile, Interlagos is included in the list of content that you bought. Can you access it in the game now? Maybe it was just a caching issue.
     
  15. Marcos_ARG

    Marcos_ARG New Member

    Joined:
    Jul 24, 2023
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    +1 / 0 / -0
    Thank you very much for answering. Yesterday, Interlagos appeared in my gallery. Thank you very much. Problem solved.
     
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  16. Ape_X

    Ape_X New Member

    Joined:
    Saturday
    Ratings:
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    Hi just buyed the praga, its appear on my steam buying historic but even if i restarted steam it not appears in my content on race room.
    I completed the google form

    Thanks
     
  17. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
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    send link to your raceroom profile
     
  18. Ape_X

    Ape_X New Member

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    Ok i write a second message here to unlock link post
     
  19. Ape_X

    Ape_X New Member

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  20. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
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    Still not available? It's visible in purchased content