Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

  1. Ape_X

    Ape_X New Member

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    It's available now. Thank you for your support ;)
     
  2. B3RT

    B3RT New Member

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    Jan 24, 2019
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    I bought New Oschersleben but it doesn't appear in the game? VRP gone - what went wrong?:(
     
  3. FeltHλt

    FeltHλt Moderator Beta tester

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    send link to your raceroom profile
     
  4. B3RT

    B3RT New Member

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  5. doomsday

    doomsday New Member

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    MOTORSPORT ARENA OSCHERSLEBEN 2024 still locked
    game.raceroom.com/users/doomsday_5
     

    Attached Files:

  6. J-F Chardon

    J-F Chardon KW Studios Developer

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    I can see the purchase on server side, I assume some cache issue. To speed it up, I've reset your user cache. Please check again.
     
  7. J-F Chardon

    J-F Chardon KW Studios Developer

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    I can see the purchase on server side, I assume some cache issue. To speed it up, I've reset your user cache. Please check again.
     
  8. doomsday

    doomsday New Member

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    its ok now, tx vm!
    just in case, may i reset cache by myself?
     
  9. fix

    fix Member

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  10. FeltHλt

    FeltHλt Moderator Beta tester

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  11. fix

    fix Member

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    I see it in the store - OWNED-- but in the game , and the competition page the button are purple...
     
  12. J-F Chardon

    J-F Chardon KW Studios Developer

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    I've cleared your user cache on server side, it should fix this. Apologies for the inconvenience.
     
    • Agree Agree x 1
  13. B3RT

    B3RT New Member

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    Everything is fine now. Thank you.
     
  14. FeltHλt

    FeltHλt Moderator Beta tester

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    i believe you need 2 posts to be able to post links
    anyway, feel free to post just name
     
  15. alex.reich

    alex.reich New Member

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    Today I bought the Premium Pack, but the Ferrari 296 GT3, Ferrari 296 DTM2023, Ferrrari 296 DTM2024, McLaren DTM2024 and the Lamborghini DTM2024 are not signed as owned.
     
  16. alex.reich

    alex.reich New Member

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    Profile .../users/alexreich/
     
  17. Nico Kunze

    Nico Kunze Well-Known Member

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    Thats how its supposed to be. The 296, huracan and 720s evo unfortunately arent part of the premium pack
     
  18. Zorroz69

    Zorroz69 New Member

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    Hi folks, I'm new here, and I have a problem... I've just now, 18-11-2024. purchased "Starter Pack" for 11.63E .I've noticed that amount of 11.63e immediately transfered to my Steam wallet. Ok, what next? My VRP amount in RaceRoom is steel 0.00. How to get my Starter Pack? Tnx
     
    • Funny Funny x 1
  19. Maskerader

    Maskerader Well-Known Member

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    That should be it, the contents of the Starter pack should unlock for you. If they didn't, then there's probably some delay on the server and it will unlock a bit later. In rare cases it will require some attention from the devs, I hope some of them will notice your post.
     
    • Agree Agree x 1
  20. Zorroz69

    Zorroz69 New Member

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    Solved, tnx