Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

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  1. J-F Chardon

    J-F Chardon KW Studios Developer

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    Hello Ricardo, can you see if you have it now?
     
    J-F Chardon, Dec 18, 2024
    #401
  2. nickhipkin

    nickhipkin Member

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    Hi,

    I’m new to raceroom and I bought £75 worth of VRP last night however I still haven’t received a code for it, can anyone here help at all?
    I sent an email with my order number to the mailbox.
     
    nickhipkin, Dec 18, 2024
    #402
  3. Ricardo Reis

    Ricardo Reis New Member

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    Yes, all good now, thanks!
     
    Ricardo Reis, Dec 18, 2024
    #403
  4. Ekelund88

    Ekelund88 New Member

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    Hello i bought Propack and supertouring almost a week ago , and no items yet , but the money is taken .. what happend? how i get in contact with some support and get this fixed?
     
    Ekelund88, Dec 18, 2024
    #404
  5. sven_christian

    sven_christian New Member

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    sven_christian, Dec 18, 2024
    #405
  6. Maskerader

    Maskerader Well-Known Member

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    Contact info@raceroom.com if you didn't do this yet. The ...co.uk email doesn't seem to be a good option.
     
    Maskerader, Dec 18, 2024
    #406
  7. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Instructions are on the first page:
     
    CaptainCoffee, Dec 18, 2024
    #407
  8. FeltHλt

    FeltHλt Moderator Beta tester

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    can you check, if you have vrp in your vrp wallet?
     
    FeltHλt, Dec 18, 2024
    #408
  9. SimRacingDad

    SimRacingDad New Member

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    My race profile: https://game.raceroom.com/users/SimRacingDad/
    My stream profile: https://game.raceroom.com/users/SRDadStream/
    Hi
    I've got a strange question and befor I start searching the forum, can someone point me to that post of answer my quiestion?

    I have 2 Raceroom accounts. One for racing and one for streaming. For the streaming I do not need to buy anything, but I accidentally redeemed vRP on my stream-account.
    My question is: Can I or someone of KW-Studios transfer that amount to my race-account?

    Thank you for the help.
     
    SimRacingDad, Dec 18, 2024
    #409
  10. J-F Chardon

    J-F Chardon KW Studios Developer

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    I've reset your cache, should be good again.
     
    J-F Chardon, Dec 19, 2024
    #410
  11. J-F Chardon

    J-F Chardon KW Studios Developer

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    Hello, I've searched for what could be your game account from your forum details and found an account linked to this steam ID: https://steamcommunity.com/profiles/76561198049361856

    That one has had its last in-game purchase in January 2023 - Could it be that you have another account?
     
    J-F Chardon, Dec 19, 2024
    #411
  12. J-F Chardon

    J-F Chardon KW Studios Developer

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    Please check again? The transfer should now be done.
     
    • Like Like x 1
    J-F Chardon, Dec 19, 2024
    #412
  13. sven_christian

    sven_christian New Member

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    Attached Files:

    sven_christian, Dec 19, 2024
    #413
  14. Ekelund88

    Ekelund88 New Member

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    sorry there is the link
     
    Ekelund88, Dec 19, 2024
    #414
  15. Ekelund88

    Ekelund88 New Member

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    Ekelund88, Dec 19, 2024
    #415
  16. Ekelund88

    Ekelund88 New Member

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    Nope its that account , withrawn around 50euros from my card
     
    Ekelund88, Dec 19, 2024
    #416
  17. Surion_ibz

    Surion_ibz New Member

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    my profile /users/Surion_ibz/
    i lost several GT3 in different categories
     
    Surion_ibz, Dec 19, 2024
    #417
  18. J-F Chardon

    J-F Chardon KW Studios Developer

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    This is odd, I've asked to look into server logs - Sometimes, whena purchase isn't going through the money ends up on your steam wallet. Maybe it's there? Can you check your steam account?

    I'll get back with any findings we have in logs.
     
    J-F Chardon, Dec 20, 2024
    #418
  19. J-F Chardon

    J-F Chardon KW Studios Developer

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    I think you might have had a similar issue as @Ekelund88 - I cannot see those purchases going through in the db, can you check your steam account wallet status? Might be that the money of that purchase ended up there?

    Can you share the steam transaction ID with me in a DM? Thank you!
     
    J-F Chardon, Dec 20, 2024
    #419
  20. J-F Chardon

    J-F Chardon KW Studios Developer

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    The logs we found show that Steam transaction was initialized but Steam never contacted us back with a transaction completed confirmation. Can you check if it's maybe sitting on your Steam account wallet?
     
    J-F Chardon, Dec 20, 2024
    #420
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