Known Issue Purchase error/missing content/lost vRP? Report here!

Hello
Thank you for the help.Everything works great.The routes and the cars are once again
very well done.
I wish you and your team a
Merry Christmas and a Happy New Year.

 

Hi J-F

Great! Thank you.

 

Hello, I made in-game purchases on November 25, 26 and 27.
The game currently has the tracks and cars I bought, but the most important thing is missing - DTM 24.
At the time of purchase, access to all content was open and then I was unable to check my purchases.
My profile AlexeiVS
With respect,, Alexey

 

Hello. The in-game purchase is $12.66 just for the DTM 24 with a discount. In the attached table, all write-offs are reflected and now I have 173.16 rubles For the purchase of DTM24, I specifically deposited 2,000 rubles.
I received confirmations for all incoming and outgoing transactions by email.
Right now, the DTM24 costs me 19.49 (1,999 rubles). There was a big discount.

 

As far as I know there were no temporary discounts for DTM24 since its release. Can you check in your Raceroom account > wallet > "Show transaction history", what does it show for November 25th?

 

Hello. I am attaching screenshots of all purchases and two purchases on 25.12, as well as videos with emails in Outlook. I am receiving your responses by mail and I could forward the Steam emails to you.
The video didn't load
Link to the video:
It looks like I have an American Truck Pack instead of a DM 24. Well, the question is closed, thank you.

 

Hi
I bought the starter pack but didn't get is.
/users/karinsil/

 

Hello,
I purchased and installed via steam and all the content is associated to /users/StokesMortar
however when I installed the game it did not allow me to select that username and it auto generated /users/StokesMortar_0
Is there a way to transfer the content or allow me to log in with my Steam name so I can play with my purchased content?
Thanks

 

Purchased most of the Ferrari 296 Skins today and they didn't come up in the game.
Transaction ID: 139147646906127626
Purchased: Jan 4 @ 1:14pm
In Game Name : Nuck Chorris https://game.raceroom.com/users/NuckChorris_3/

 

@J-F Chardon should be able to help you.

 

I appreciate your help with forwarding this to someone that can assist

 

Sad part is that I didn't get any help here, and so bought the skins a second time, only to go in game after purchasing and again it gave me some but not all of what I purchased. Not buying the same thing a third time. Be careful people, you can lose your money here pretty easily in the web store and there is no support anymore from Germany

 

It is sometimes amazing how people expect an instant response over the weekend obviously not realizing that there is not necessarily a 24/7 response from some software developers…. and then complain about lack of support!
The support from this developer is very good but not instantaneous. If a forum member can be of help then they tend to reply fairly rapidly otherwise it is best to wait for an official (dev) member to reply…

 

Keep in mind that in many countries theres a holiday today, germany included

 

I can't remember any report that wasn't taken into account.

 

W

What about the people before me then? Waiting 2 weeks with no response?..Coming here in a public place to have to chat in a forum in front of devils advocates with nothing better to do is not ideal is it. Buts it's better than reporting the transaction on steam and our banks and yanking the money back from KW for not providing the goods we paid for. Totally was willing to let them keep the money if they fixed it. Not sure if the other guy before me has or not.

 

The support could definitely see some improvements, but saying that it's easy to lose money and even more, that there is no support, is not true. It's just that sometimes thing don't go as they should. Stuff happens, yeah, but support still exists.