Known Issue Purchase error/missing content/lost vRP? Report here!

my profile /users/Surion_ibz/
i lost estoril, silverstone classic, Ferrari 296 gt3, ferrari 296 gt3 DTM 2023 and 2024 ,LAMBORGHINI HURACÁN GT3 EVO II DTM, MCLAREN 720S GT3 EVO DTM, BMW 320 turbo, BMW M8 GTE,mercedes amg gt3 2020

 

I bought the premium pack the last black friday , a couple of months ago.
Maybe I´m wrong but I think the only content since then is the super touring car pack, right?

 

ferrai not included ; and silverstone and estoril came with the touring car pack /ST

Andi

 

argghh
sorry, my mistake then

 

Yep, bought all the liveries for the ferrari 296 the first time, or perhaps better put "added them to my cart" then paid the EUR the cart calculated. Says purchase sucessful, go into game, and only a few of the liveries stuck. Then made the post, then did it again the next day (because of expedience and the fact it was such a low dollar amount), added ALL the liveries again in the cart left and paid again, logged into game and there was more now but still some which didn't stick. Made second post, fanboy pile on, etc.. Not buying them again or attempting to buy them again. What it says on your side as you posted is irrelevant since I cannot see that list like you displayed in my account anywhere, not before nor after the purchases. If that is only reflecting what i have in the game now then it proves nothing. If I were to go into the store and add all the content again and buy it, some will stick, some wont. It is almost certain I will log into the game and there will be multiple pink / purple liveries throughout the game which didn't stick from purchase. This is just how it is, I have bought "all the content" multiple times before this in the complete packs etc..and it has always been the case i dont get it all. Now it is a shame I have explain this here as the fan boys who can't mind their own business will simply pile on with nothing to do, as we share all our transactions on the internet. I do love the game, but honestly you must know it does this.. you cant help me anyway as I have purchased everything in the game. just going to leave the remaining 2 liveries and cut my losses. When you release new tracks and cars i will run a screen recorder the whole time while buying them and including booting up the game to see if they are there, its the only way.

 

Thankyou, I had never seen this despite searching-If you think that the VRP and money i deposited from steam reconcile, then all i can think of is that when clicking on these all to add them to the cart, they actually dont all add to the cart in the first place. I pay whatever it says and then enter game to find they are not all there. As I didn't know how to see this or any list, this must be why they are not all there. Its a pity it involves 3 seperate platforms to purchase such that this occurs. The good news is that it looks I didn't lose money so my apologies there. Can you do me another favour though and explain the pink 911 porsche that I dont have in game? but it doesnt show this way in store? Steam doesnt allow less than $5 deposit to my steam wallet, so every time the shopping cart misses stuff its hard to simply log in again and pay lower amounts

 

When you've got enough money in your Steam Wallet for your ingame purchase, you can use these existing funds and don't need to deposit another $5.

 

Which one? If you mean the one that's just called "Porsche 911 GT3 R" then it was removed from sales by Porsche's request. It's unfortunate that it's still visible in the game for those who don't have it (unlike similarly discontinued Citroen and RUF GT3) because it often causes confusion. Although there's a positive side in that too: when there's a free access period you can drive this Porsche, which you can't do with those other two cars because you can't even see them.

 

I launched the game, and it asked me to complete my racer profile. I have registered my profile on raceroom web page before launching the game with my steam account that I'm also using to launch the game. How can I log in to my existing profile that has all my purchased content? I've tried to fill out the registration form in the game, but it says the username and email are taken. The original post is here. There seems to be few others having the same problem.

https://game.raceroom.com/users/mrsvl/

 

I'll try to tag J-F on Discord, because he's the one who handles issues like that. I'm surprised he didn't answer in your original thread.

 

Good afternoon.

I bought the F1 TEAM SPAIN #55 today, and it really is impossible to drive for me.

I ownother car I bought (PORTSCHE GT3 R 992) and really I don't have any problems and I can drive it perfectly, but with the F1 I can't drive even a few meters without it skidding constantly.

Would it be possible to obtain a refund of the VRP to be able to exchange it for another type of car?

Kind Regards, hope you can help me

Mi profile is: Tronkete666

 

1. Refunds aren't a thing, especially with cars because you can test drive every car for free as long as you want to.
2. Of course a F1 car is way more difficult than a GT3 car with natural driving aids. You can't compare them.
3. You can still have fun with the F1 car, go into settings and general, and activate traction control and other assist if you want to and need.

 

Hello, bought the PRO PACK today in order to compete in the Daytona 2.4h-event tonight. But I didn't recieve the track and later noticed that the ad doesn't match up to what you actually get. It says 13 tracks included and I got 12, some are different/have been replaced.

Also I noticed that the cars doesn't match up to what you actually get. It shows 9 different classes but you only get 31 cars in 8 different ones.

Please fix this confusing pack.
I will have to buy Daytona seperately now...

 

Pro pack:
Porsche Carrera Cup, GTE and GTR4 are on the graphics but not in the pack;
BMW 235i and P1 Audi are not on the graphics, but are in the pack;
13 tracks would be with the old Oschersleben (still visible in the pack for those who have the track), but it's not available for new players so they get 12;
Half the tracks are different than on the graphics.

Yeah, this pack needs an update, preferably yesterday...

 

I just purchased the beginners pack and it allowed me to see and race one time with one of the cars and tracks and now it is gone. |Any help would be greatly appreciated