Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

  1. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,048 / 0 / -0
    I've looked for accounts that could match your forum user details and found this account:
    https://game.raceroom.com/users/ghera2711/
    But I don't see any signs of purchases, even in distant past.

    Can you check and share you steam transaction history?
     
  2. Ale Ghera

    Ale Ghera New Member

    Joined:
    Feb 19, 2025
    Ratings:
    +1 / 0 / -0

    Yes ghera2711 is my profile.
    Where can I check the transaction history?
    I remember having had all content available and did some races on trakcs that are not available anymore (unless I buy them).

    Thank you
     
  3. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
    Ratings:
    +493 / 0 / -0
    Did you buy anything at all?

    There were some free periods in the past (when you could access everything for free), any chance you played during such time?
    As for transaction history, go to your account details
     
  4. Ale Ghera

    Ale Ghera New Member

    Joined:
    Feb 19, 2025
    Ratings:
    +1 / 0 / -0
    I beleived I purchased the premium pack on the 21st of November 2024 and following that, I managed to see all content available in my account.
    In "my profile" I can't see any obvious place where pruchases are listed. The only thing I can see is a list of new content made available on the store.
     
  5. FeltHλt

    FeltHλt Moderator Beta tester

    Joined:
    Nov 17, 2016
    Ratings:
    +493 / 0 / -0
  6. Ale Ghera

    Ale Ghera New Member

    Joined:
    Feb 19, 2025
    Ratings:
    +1 / 0 / -0
    Apologies, I didn't understand that it was on Steam. I was looking on my raceroom account.
    On the 21st of Novamber I have the amount credited on Steam wallet. but no pruchases. I guess the purchase didn't go through. Still don't understnad how I manage to see al content available on my account...

    Thank you for your help
     
  7. Nico Kunze

    Nico Kunze Well-Known Member

    Joined:
    Sep 1, 2018
    Ratings:
    +424 / 0 / -0
    There was a free access period from november 21st to december 6th. During that time everybody could use all content regardless of whether they had paid for it at any point
     
  8. Ale Ghera

    Ale Ghera New Member

    Joined:
    Feb 19, 2025
    Ratings:
    +1 / 0 / -0

    Oh I see, this explains then.
    THank you very much for your help.
     
    • Like Like x 1
  9. Walker#78305

    Walker#78305 New Member

    Joined:
    Feb 18, 2025
    Ratings:
    +0 / 0 / -0
    i bought some cars and my vrp are still 0

    Profile: /users/BomberManzi/
     
  10. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,048 / 0 / -0
    Hello,

    I just checked your account - I see you the FRX22 on the 17th Feb, and then a Chevy Camaro, M3 DTM, a Mustang GT3 and an SLR 722 on the 20th Feb.

    You added 399+926 vrp ( 1325 vrp) that were then spent on that content, so your vrp balance is now 0.

    It all looks good here, can you clarify what you mean is the issue?
     
  11. greylemur

    greylemur New Member

    Joined:
    Mar 12, 2025
    Ratings:
    +0 / 0 / -0
    I bought the Prosche and Starter Packs and I have nothing in my account .my account: /users/greylemur/
     
  12. J-F Chardon

    J-F Chardon KW Studios Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +5,048 / 0 / -0
    Hello, I don't see any sign of purchases on your account, do you have a steam receipt?