Known Issue Purchase error/missing content/lost vRP? Report here!

Yes ghera2711 is my profile.
Where can I check the transaction history?
I remember having had all content available and did some races on trakcs that are not available anymore (unless I buy them).

Thank you

 

Did you buy anything at all?

There were some free periods in the past (when you could access everything for free), any chance you played during such time?
As for transaction history, go to your account details

 

I beleived I purchased the premium pack on the 21st of November 2024 and following that, I managed to see all content available in my account.
In "my profile" I can't see any obvious place where pruchases are listed. The only thing I can see is a list of new content made available on the store.

 

https://store.steampowered.com/account/
"view purchase history"

 

Apologies, I didn't understand that it was on Steam. I was looking on my raceroom account.
On the 21st of Novamber I have the amount credited on Steam wallet. but no pruchases. I guess the purchase didn't go through. Still don't understnad how I manage to see al content available on my account...

Thank you for your help

 

There was a free access period from november 21st to december 6th. During that time everybody could use all content regardless of whether they had paid for it at any point

 

Oh I see, this explains then.
THank you very much for your help.

 

i bought some cars and my vrp are still 0

Profile: /users/BomberManzi/

 

I bought the Prosche and Starter Packs and I have nothing in my account .my account: /users/greylemur/

 

Hacked Account and Email – Request for Recovery or Transfer of Content

Hello RaceRoom Support Team,

My RaceRoom account has been hacked, and the email linked to it – was also compromised. I currently have no access to either the account or the email.

Thank you in advance!

Best regards,
Andon Hristov

 

Gehacktes Konto – Antrag auf Wiederherstellung oder Übertragung von Inhalt

Hallo RaceRoom Support-Team,
Mein RaceRoom-Konto wurde gehackt und die damit verknüpfte E-Mail . Mein Steam Konto habe ich wieder Rep. die anderen Spiele gehen jetzt auch wieder. Nur Raceroom habe ich alles verloren , Steam-Kennung: 76561198423447009 einem aber meine ganzen Zusatz Inhalt ist weg.!!! Gibt's eine Möglichkeit wieder zu meinen Zusatz Inhalte kommen ? alles wieder kaufen stehe ich nicht dafür.
Vielen Dank im Voraus!

Mit freundlichen Grüßen,

 

profile: /users/Zerts1836/
I purchased all the GT3 Porsches.. nothing in the liveries show up.. when I go to the store, they say owned. Not sure what else is missing... I've bought shiny things.

 

Currently Porsche GT3 R 992 is temporarily free for everyone and the store seems to behave a bit weirdly because of that. If you bought your Porsches before that (i.e. more than a week ago) then what you see is probably just a glitch and all should become normal when the event ends.

If that doesn't answer your question, then provide more information about what you bought, when, and what exactly is the issue.

Also make sure you aren't talking about 2017 Porsche GT3 R (the one without a year or number in brackets) which you can see in the game but cannot buy anymore.

 

I purchased them Oct 17th and haven't been able to race them.. I see it as a choice on the first screen but there is a BUY NOW badge on all of them when it comes time to select a specific car.. I have not tried one to see if they will play.

 

all is working it seems.. thanks if you did something.. well.. even if you didn't!

 

Hallo RaceRoom Support-Team,
ich habe das Premium Paket gekauft und muss jetzt feststellen das bei "DTM 2024" die Autos von Lamborghini, Ferrari und McLaren nicht freigeschaltet sind.
LG Franz

 

These three cars are not included. Read the description of the Premium Pack at the shop